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ZANKOU CHICKEN TERMS OF USE

Effective Date: 08-01-2025

These Terms of Use (“Terms”) govern your access to and use of any website, application, online ordering system, loyalty program, or other digital product or service owned, provided, or operated by Zankou Chicken and its affiliates (“Zankou Chicken,” “we,” “us,” or “our”) (collectively, the “Services”). These Terms are a legally binding agreement between you and Zankou Chicken. If you do not agree to these Terms or the accompanying Privacy Policy, please do not access or use the Services. 

1. Modification of Terms

We may revise these Terms at any time. Updates will be posted with a new “Effective Date.” Your continued use of the Services following such changes constitutes your acceptance of the updated Terms. 

2. Privacy

Your privacy is important to us. Our practices are described in our [Privacy Policy], which is incorporated into these Terms. By using the Services, you consent to the collection, use, and disclosure of your personal information as outlined in our Privacy Policy. 

3. Eligibility and Account Registration

You must be at least 18 years old to use our Services. If you are under 18, you may only use the Services with a parent or legal guardian’s supervision and consent. You are responsible for all activity that occurs under your account. You agree to keep your login credentials secure and notify us immediately of any unauthorized use. 

4. Intellectual Property 

All Content, including designs, text, graphics, logos, icons, images, audio clips, videos, recipes, user interfaces, software, and other materials (collectively, “Content”), is owned or licensed by Zankou Chicken and are protected under intellectual property laws. 

You are granted a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial use only. You may not copy, reproduce, distribute, modify, publish, display, or create derivative works from our Content without our prior written consent. 

Zankou Chicken™, our logo, and other brand elements are our trademarks and may not be used without permission. 

5. Use Restrictions

You agree not to: 

  • Use the Services in any way that violates applicable laws or regulations; 
  • Interfere with or disrupt the integrity or performance of the Services; 
  • Access the Services through any automated means, such as bots or scrapers; 
  • Impersonate any person or entity; or
  • Introduce viruses or malicious code. 

We reserve the right to suspend or terminate access to the Services for violations of these Terms. 

6. Online Orders & Fulfillment 

By placing an order through our Site or App, you agree to provide accurate and current information. All prices and product descriptions are subject to change. We reserve the right to cancel any order, issue refunds, or correct errors in pricing or product information. 

Some Services may be fulfilled by third-party vendors or delivery partners (e.g., DoorDash). Zankou Chicken is not responsible for delays, damages, or mishandling of your order by these parties. 

7. Payment 

Payments are processed by third-party providers. By placing an order, you authorize us or our processor to charge your selected payment method. You are responsible for all charges and applicable taxes. We are not responsible for errors or issues caused by third-party payment systems.

8. Uncollected or Abandoned Orders

If you place an order and do not pick it up, we reserve the right to charge you for the full amount to reduce waste and operational disruption. 

9. Allergens and Nutrition

We do our best to accommodate dietary preferences, but we cannot guarantee that any item is completely free of allergens or animal products. Cross-contact may occur. Ingredient substitutions or variations may arise due to supply chain changes. 

Please consult our allergen guide or contact the restaurant directly for more information before ordering if you have a food allergy or sensitivity. 

10. Rewards and Promotions 

If we offer a loyalty or rewards program, additional terms will apply. We reserve the right to cancel or modify the program at any time without notice. Any promotional codes or special offers are subject to availability and may be discontinued at our discretion. 

11. Gift Cards

Our gift cards are redeemable only at participating Zankou Chicken locations or online. Lost or stolen cards will not be replaced. Additional terms may apply. 

12. Third-Party Links 

Our Services may contain links to other websites. We do not control and are not responsible for third-party content, services, or practices. Use these sites at your own risk. 

13. Disclaimers

The Services and Content are provided “as is” and “as available.” We do not guarantee that the Services will be uninterrupted, error-free, or secure. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZANKOU CHICKEN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. 

14. Limitation of Liability

TO THE FULLEST EXTENT ALLOWED BY LAW, ZANKOU CHICKEN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED $50 OR THE AMOUNT YOU PAID FOR A PRODUCT OR SERVICE IN THE SIX MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM. 

15. Dispute Resolution (California Residents)

You agree to resolve any dispute with us through binding arbitration on an individual basis. You waive your right to participate in any class action lawsuit or class-wide arbitration. These Terms and any disputes shall be governed by the laws of the State of California, without regard to its conflict of law principles.

Before starting arbitration, both parties agree to attempt to resolve disputes informally. Please email us at [legal@zankouchicken.com] to initiate this process. If unresolved, arbitration will be conducted in accordance with the rules of the American Arbitration Association. 

16. Indemnification 

You agree to indemnify, defend, and hold harmless Zankou Chicken and its affiliates, directors, employees, contractors, and partners from and against any claims, damages, or losses arising from your use of the Services or violation of these Terms. 

17. Termination 

We reserve the right to suspend or terminate your access to the Services at any time, with or without notice, for any reason, including violations of these Terms. 

18. Miscellaneous 

  • Force Majeure: We are not responsible for delays or failures caused by events beyond our control. 
  • Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force. 
  • Entire Agreement: These Terms constitute the entire agreement between you and Zankou Chicken. 
  • Waiver: Any failure to enforce a provision shall not constitute a waiver of that or any other provision.