Skip to main content

ZANKOU CHICKEN PRIVACY POLICY

Last Updated: 07-14-2025

Zankou Chicken and its affiliated entities (“Zankou Chicken,” “we,” “us,” or “our”) are committed to protecting the privacy of our customers and others who visit our restaurants, use our mobile app or website, or engage with us through digital and in-person interactions. This Privacy Policy (“Policy”) explains how we collect, use, and share personal information both online and offline, and our practices over the past 12 months.

This Policy does not apply to the practices of third-party websites, apps, or platforms that we do not control. If you click on a link to another company’s service, their privacy policy will apply.

If you have questions about this Policy or our privacy practices, you may contact support@zankouchicken.com.

1. Notice at Collection

We encourage you to read this full Policy, but here’s a brief summary of how we use personal information:

  • You have the right to opt out of such “sale” or “sharing,” as well as other privacy rights described in this Policy.
  • We collect personal information such as your name, phone number, email address, purchase details, and device information when you order food, create an account, sign up for offers, or interact with us online.
  • We use this information to fulfill orders, communicate with you, personalize experiences, run our operations, and market our products and services.
  • We may use cookies and similar tracking technologies, which can be considered a “sale” or “sharing” of personal information under certain state laws (e.g., California, Colorado, Connecticut, and Texas).

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

  • Identifiers – Name, phone number, email address, login credentials, birthday, or IP address.
  • Customer Records – Delivery address, payment card information (processed securely via a third party), or loyalty program details.
  • Commercial Information – Items ordered, dining preferences, or visit history.
  • Internet Activity – Browsing behavior, device type, app usage, marketing interaction, and cookies.
  • Audio/Visual – Call recordings (e.g., for customer service) or security footage at physical locations.
  • Inferences – Preferences and behavior predictions based on your past interactions.
  • Sensitive Information – Health-related information only in specific instances, such as incident reports.

Zankou Chicken does not collect biometric data, nor do we knowingly access or store biometric identifiers associated with third-party services like Apple or Google.

3. Sources of Personal Information

We collect personal information from:

  • You – When you place an order, create an account, contact us, or participate in surveys or promotions.
  • Technology – Through tracking technologies on our websites and apps.
  • Vendors and Service Providers – Such as delivery partners, analytics providers, and marketing platforms.
  • Social Media Platforms – If you engage with our pages or mention us in posts.

4. How We Use Personal Information

We use personal information for the following purposes:

  • To fulfill orders and deliver services, including processing payments, sending order updates, and managing loyalty points.
  • To personalize and improve experiences, including remembering your past orders and preferences.
  • For marketing, including sending promotions, emails, and offers based on your preferences.
  • To improve operations, by analyzing how users interact with our website, app, and advertisements.
  • To ensure security, including surveillance at physical locations and monitoring website/app usage for fraud.
  • To meet legal obligations, such as food safety requirements or responses to law enforcement.
  • To support business transitions, such as mergers, acquisitions, or sales of assets.

5. Sharing of Personal Information

We may disclose personal information to:

  • Service Providers and Vendors – Including delivery services, payment processors, and marketing agencies.
  • Business Partners – In limited cases, for co-sponsored events or promotions.
  • Legal or Regulatory Entities – If required by law, subpoena, or legal investigation.
  • Successor Entities – In connection with business transfers or reorganizations.

6. Retention of Personal Information

We retain personal information only as long as necessary for our business operations, to fulfill the purposes described above, or as required by law. When deciding how long to keep information, we consider the nature of the data, legal requirements, and our business needs. In some cases, we may anonymize or aggregate data so it is no longer identifiable.

7. Sale or Sharing of Personal Information and Your Rights 

Zankou Chicken does not sell personal information for money. However, we may share personal information (such as identifiers and online activity) with advertising and analytics vendors in ways that may be considered a “sale” or “sharing” of personal information under applicable laws.

You have the right to:

  • Opt-Out of the sale or sharing of your personal information.
  • Access the personal information we hold about you.
  • Correct inaccuracies in your personal information.
  • Delete personal information (subject to legal exceptions).

You may exercise these rights by emailing support@zankouchicken.com or calling. You opt-out preferences may be stored through cookies and will need to be re-enabled if you clear cookies or use a different device or browser.

8. Cookies and Tracking Technologies

We use cookies, pixels, and similar tools on our digital properties to: 

  • Recognize returning users,
  • Save preferences,
  • Deliver personalized offers, and
  • Analyze site traffic and user engagement.

You may control cookies through your browser settings or third-party opt-out tools. Blocking cookies may impact site functionality. For advertising opt-outs, visit the Digital Advertising Alliance or Network Advertising Initiative websites.

9. Email and SMS Communications

If you opt in to receive communications from us:

  • Email: You may unsubscribe at any time by clicking the unsubscribe link in any marketing email.
  • SMS/Text: You can opt out at any time by replying “STOP” to any message.

Even if you opt out of marketing messages, we may still send you service-related or transactional communications (such as order confirmations or account updates).

10. Children’s Privacy

Zankou Chicken’s digital services are not intended for children under 18. We do not knowingly collect information from children. If we learn that we have, we will delete the information promptly.

11. California and Other State Privacy Rights

Residents of California, Colorado, Connecticut, Texas, and other states with privacy laws may have additional rights, including:

  • Right to Know what personal information we collect and how we use it.
  • Right to Access a copy of your personal information.
  • Right to Delete personal information, with some exceptions.
  • Right to Correct inaccurate personal information.
  • Right to Opt Out of the sale or sharing of personal information for targeted advertising.

Zankou Chicken does not engage in profiling with legal or similarly significant effects and does not use sensitive personal information beyond what is permitted by law.

12. International Users

Our services are based in the United States. If you access them from outside the U.S., your data will be transferred and processed in the U.S., where data protection laws may differ from those in your country.

13. Changes to This Policy

We may update this Policy from time to time. When we do, we’ll revise the “Last Updated” date at the top of the page. We encourage you to review this page periodically to stay informed about our privacy practices.